Megadialer

The dialer is the best solution for any contact centre that doesn’t  want to lose valuable time making calls that could be considered “dead-end” or go unanswered.

Being in control of your fast moving business is essential especially with multiple projects so this will give you what you need to stay in control.

Not only do dialers eradicate wasted time and effort, they help call centres deliver useful customer service experiences and eliminate the number of dropped calls. If you are a call centre and still do not utilize a dialer, here are a few reasons why Megadialer software will increase your efficiency levels while staying within budgets.

Megadialer

  • Cloud hosted (accessible from any location)
  • Reliability and security
  • Simple and customized interface
  • Bespoke multi-step campaigns
  • Appropriate for any type of business

 

Includes

  • Real-time analytics
  • Statistic tools
  • Preview and predictive dialing
  • Your own caller ID
  • Call reporting available at any time
  • Call recording
  • Listen live
  • Live wall boards
  • Fully customizable agent screen
  • Supervisor live feeds
  • Scheduled callbacks
  • Visible callback lists
  • Disposition after every call
  • Set Advanced auto Disposition – send email, move data, specific date, time, agent callback…
  • Log in as agent, supervisor or Manager
  • Choose your dialer mode-predictive/progressive/preview
  • Broadcaster facility

Payment advantages

  • Pay As You Go
  • No Connection Fee
  • No Minimum Call Charge
  • Per Second Billing
  • No agent login charges
  • No Contract Commitment

Integration

  • Easy data import and export
  • Integrated  SMS
  • Integrated with existing phone lines
  • Integrated  CRM – manage leads in one system
  • Direct link with external CRM systems (SUGAR,SAGE and FLG360)
  • Compatibility with external servers
  • APIs and webhooks


Start enjoying your freedom

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