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VoIP

In VoIP Services Market, Business Segment Offsets Residential Slowdown

Technology market research firm Infonetics Research, now part of IHS Inc., today reported that the worldwide voice over IP (VoIP) service market hit just shy of $70 billion in 2014, a 3 percent increase over… [+]

telecom

Telecom and Its Transformation

Telecom businesses around the world are in a state of change. Today’s telecom services are quickly being commoditized, operators will challenge and differentiate themselves with their new services and packages, and supported with new business… [+]

call center

3 Call Center to watch

Amid all the various topics discussed last week at Call Center Week 2015, these three took center stage. If you’re looking to hear what’s trending in the customer care industry — and what’s top of… [+]

It is time to save money on your mobile international calls

The latest Ericsson Mobility Report projects that by the end of the decade, 70% of all people will be using Smartphones and 90% of the global population will be covered by mobile broadband networks. Smartphone… [+]

The 7th Annual Spence Clarke and Co Charity Golf Tournament

The 7th annual Spence Clarke and Co Charity Golf Tournament, supporting Motor Nuerone Disease UK, in memory of Neil Williamson was celebrated two weeks ago. This is a very special event – and this year is… [+]

app

10 Must Have Mobile Apps For First-Time Entrepreneurs

Today, it has become increasingly difficult for startups to level the playing field. Big brands seem continue to take the lion’s share of the market as they can easily afford all necessary tools and resources… [+]

hd voice

How HD Voice Will Change the Way We Work

HD Voice creates an opportunity to shift the focus away from the desktop and into a fully mobile and application rich solution. So much has changed in the last 50 years or so. I have… [+]

The Predictive Dialler

A few days ago, we received the news about the growth of the call centre industry in Spain. At present, this market is now attracting an increasing foreign investment to the country. Call Centres are… [+]

Stockholm, heart of old town,

Finlands and the future of the Internet

In so many ways, the nations of Northern Europe seem to be a few steps ahead of the rest of the world – countries like Norway, Sweden, Denmark, and Finland are frequently singled out for… [+]

Call Whispering

Whispering conveys to us something secret that we are privileged to know in a closed circle. Whispering makes us feel important, special and unique like children who find out who played a prank on someone… [+]


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