In the news

startup

Why small business and start-ups choose VoIP

Start-Ups and Small Business need VoIP Most companies in the world are small business and start-ups companies, places filled with enthusiasm, energy and new ideas. As Forbes has reported, 90 percent of startups fail, so to be… [+]

Call Recording

There are some reason why call recording are very useful. It ensures you have evidence if disputes or disagreements arise, helping to protect your business against litigation. It helps you with regulations, such as the… [+]

security VoIP

How to keep safe your business using a VoIP system

Interesting article from Toolbox about how to keep safe your business using a VoIP system: For companies that rely on a Voice over Internet Protocol (VoIP) system to communicate, a power failure or Internet outage can result… [+]

ERP

The correct ERP System for Your Business

Enterprise Resource Planning (ERP) is a useful software tool that enables business processes to share data, allowing for the streamlining and automation of essential businesses activities. ERP systems can be used for a variety of… [+]

VoIP

How Smart Businesses Avoid the Top 5 VoIP Complaints

Interesting article from Toolbox about how to avoid the to 5 VoIP Complaints. Voice over Internet protocol (VoIP) services are an increasingly powerful way to maintain call quality while lowering costs. As Yaniv Masjedi writes,… [+]

voip

Let VoIP Analytics Help Your Business

Interesting article from Toolbox about the importance of VoIP Analytics: Before implementing a voice over Internet protocol (VoIP) solution, you looked at feature lists, costs, and other purchase decision factors prior to procurement. One important… [+]

Do you know IVR?

Press one for support. Press two for sales. Press three for accounts. Press four for marketing. Press five for contacting Megacall. We will be pleased to assist you and solve all your question about our… [+]

customer support

How to deal comfortably with difficult situations in customer support

Would you like to know how to deal with difficult situations in customer support? We show some advices collected from Customer Think 1. Calm Firstly, remain calm. This may seem obvious and superfluous advice. But,… [+]

5 Benefits IP-Based Phone Systems Give Call Centers

Toolbox just published an interesting article about the benefits VoIP give call centers: Voice over IP (VoIP) services are no longer the new kid on the block when it comes to technological advancements, and this is… [+]

Business

Doing business internationally? Or thinking about it?

8×8, international company based on USA, just published an interesting article about the importance of expand your business internationally. Business today is global. Your customers are everywhere which makes providing a consistent customer experience that… [+]


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