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call center

3 Call Center to watch

Amid all the various topics discussed last week at Call Center Week 2015, these three took center stage. If you’re looking to hear what’s trending in the customer care industry — and what’s top of… [+]

app

10 Must Have Mobile Apps For First-Time Entrepreneurs

Today, it has become increasingly difficult for startups to level the playing field. Big brands seem continue to take the lion’s share of the market as they can easily afford all necessary tools and resources… [+]

hd voice

How HD Voice Will Change the Way We Work

HD Voice creates an opportunity to shift the focus away from the desktop and into a fully mobile and application rich solution. So much has changed in the last 50 years or so. I have… [+]

voip

The global VoIP market will climb to $82.5 billion by 2019

Earlier this month, Infonetics reported that the global VoIP market rose to nearly $70 billion in 2014 and project that figure to climb to $82.5 billion by 2019 fueled by the continued adoption of business… [+]

Call Centers Need to Live in the Now

In today’s fast-paced, multitasking, busy world, customers don’t want to deal with ’80s-era call center proces Are your customers frustrated by the time they reach a live agent? Are they complaining about your self-service options?… [+]

Stockholm, heart of old town,

Finlands and the future of the Internet

In so many ways, the nations of Northern Europe seem to be a few steps ahead of the rest of the world – countries like Norway, Sweden, Denmark, and Finland are frequently singled out for… [+]

voip2

6 Things Your Business Can Do With VoIP Service

A surprising number of businesses are still using landline phones. In the modern world of the Internet and high-speed data, it is undoubtedly time to make a switch to a more modern communication option —… [+]

SIP Trunk VoIP

5 Things Your Business Can Do With VoIP Service

A surprising number of businesses are still using landline phones. In the modern world of the Internet and high-speed data, it is undoubtedly time to make a switch to a more modern communication option —… [+]


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