Doing business internationally? Or thinking about it? - Megacall

Doing business internationally? Or thinking about it?


8×8, international company based on USA, just published an interesting article about the importance of expand your business internationally.

Business today is global. Your customers are everywhere which makes providing a consistent customer experience that builds your brand all the more challenging. Many companies have found that the cloud can help provide excellent customer service, however, most cloud offerings are not global in scope. Many companies today have to make a difficult choice: force all support experiences to a single call center, or manage multiple disconnected call centers, running on different equipment, with different agent desktops, reporting, management and administrative tools.

To properly support and grow a worldwide customer base, organizations must be able to:

Via 8×8

BBC - Comisión del Mercado de las Telecomunicaciones - Agencia Española de Protección de Datos -