How to set up a Call Center?

How to set up a Call Center?

In this guide, we will show you how to set up a Call Center quickly and easily by following a few simple steps. Specifically, we will focus on how to set up a virtual Call Center. In the last decade, the advance of communication technologies and VoIP (Voice over...
Benefits of having a Virtual Call Center

Benefits of having a Virtual Call Center

In this post we want to inform you about the benefits of having a virtual call center. First, let’s explain what is a virtual call center? It is a software for the creation and use of a call center online, so you only need an internet connection. If you have a...
The dialer improves call centres efficiency

The dialer improves call centres efficiency

Being in control of your fast moving business is essential especially with multiple projects so this will give you what you need to stay in control The dialer connects already answered calls to agents, which cuts unnecessary waiting times and enables agents to spend...