by Megacall | Dec 4, 2019 | Call Center, Dialer
In this guide, we will show you how to set up a Call Center quickly and easily by following a few simple steps. Specifically, we will focus on how to set up a virtual Call Center. In the last decade, the advance of communication technologies and VoIP (Voice over...
by Megacall | Nov 19, 2019 | Call Center, Dialer, Voip
In this post we want to inform you about the benefits of having a virtual call center. First, let’s explain what is a virtual call center? It is a software for the creation and use of a call center online, so you only need an internet connection. If you have a...
by Megacall | Mar 13, 2019 | Call Center, Dialer, IP Telephony
The call centers are platforms for the customers and agents to make an interaction and lead to some solution fulfilling the customer needs. Contact centre operations have evolved tremendously over the past decade, and increasingly businesses are turning to...
by Megacall | Mar 1, 2018 | Call Center, Dialer
The contact centre industry has gone through major shifts in recent years, building upon innovations that all accomplish a similar goal: the mission to improve customer interactions. In fact, two thirds of contact centres are now open to moving to the...
by Megacall | May 24, 2017 | Call Center, Dialer
Being in control of your fast moving business is essential especially with multiple projects so this will give you what you need to stay in control The dialer connects already answered calls to agents, which cuts unnecessary waiting times and enables agents to spend...
