In this post, we will give you all the information you need to know about how a virtual switchboard works. If you are thinking of digitizing your company’s communications or want to improve the telecommunications you are currently using, it will be very useful to know what a virtual switchboard offers to a company.

What is it and how does a virtual switchboard work?

A virtual switchboard is a system that allows you to make telephone calls over the Internet using VoIP (Voice over Internet Protocol) technology, this is how easy a virtual switchboard works. It is a software where you can manage your calls from a computer, desk phone or mobile phone from anywhere. All you need is an internet connection, so you can connect all your offices through a PBX, even if they are located in different countries. This technology offers your business the possibility to expand anywhere and have as many extensions as you need without having to invest in equipment or maintenance.

Nowadays all companies need communication systems, both internal and external, with great efficiency, because technology is rapidly updated and society is increasingly globalized, being able to communicate with customers or colleagues from other countries becomes in something essential for the proper functioning of a business.

Therefore, knowing how a virtual switchboard works will help you install and choose the best telecommunications system for your company.

Benefits of having a virtual switchboard

The advantages offered by a virtual switchboard are the following:

Better customer service: a virtual switchboard offers a wide variety of services that allow you to improve your customer service. It includes benefits such as national and international numbering, answering machine, call transfer and forwarding, voicemail, music on hold, call recording, interactive voice response, call conference and much more.

Cost savings and scalability: a virtual switchboard is obtained through software, so everything is online and you will not need to invest in a physical switchboard, which provides cost savings in maintenance and updates bringing the latest technology. automatically updated in the cloud. On the other hand, the cost of VoIP calls is much lower than traditional telephony, and calls between platform users and the support team are free.

The scalability of a virtual switchboard refers to the number of extensions (desk phone and mobile). You can have as many extensions as you want and they don’t have to be in the same location, something that a physical switchboard dictates. It doesn’t matter where you want to locate each extension and you can add them as you need them, which offers scalability.

Wireless: you can forget about having a team that occupies space in your office and cables. The virtual switchboard only needs an internet connection to work with a computer, desk phone or mobile phone.

Fast set-up: due to the fact that everything is online the registration process can be done on the same day, and you will have instant access as soon as you are ready.

Online access: you will have your office anywhere as long as you have an internet connection. In addition, this allows you to check your calls, your monthly expenses, campaigns, customer data and much more whenever you need it.

How to have a virtual switchboard?

Setting up a virtual switchboard is very easy and you could have it from today. With Megacall, for example, you get immediate installation, without commitments and with all the advice you need. Our technical support will help you configure it and solve any problems encountered.

In addition, you can request a free demo to see how it works. If you want a single extension you can start enjoying a virtual switchboard from € 9.95 per month, or up to 5 users for only € 29.95 per month. If you want a personalized pack and more extensions, our customer service team will help you get the best service depending on your requirements. 

Discover how a virtual switchboard works and everything it has to offer to your business!