Call Centre Solution (Megadialer)

The dialer is the best solution for any call centre that doesn’t  want to lose valuable time making calls that could be considered “dead-end” or go unanswered.

Being in control of your fast moving business is essential especially with multiple projects so this will give you what you need to stay in control.

Not only do dialers eradicate wasted time and effort, they help call centres deliver useful customer service experiences and eliminate the number of dropped calls. If you are a call centre and still do not utilize a dialer, here are a few reasons why Megadialer software will increase your efficiency levels while staying within budgets.

Megadialer

  • Cloud hosted (accessible from any location)
  • Reliability and security
  • Simple and customized interface
  • Bespoke multi-step campaigns
  • Appropriate for any type of business
 

Pricing

Cost of using MegaDialer

When using MegaDialer you only pay for telephony connection costs. The usage of all other MegaDialer features, including advanced ones, does not incur any charges.

Connection fees

There are two types of connection fees that apply: a dialer connection – and a call destination fee.

We offer three different tariffs.  It all depends the amount you decide to top up with:

Bronze

 

  • Pay as you go
  • No minimum call charge
  • No agent login charges
  • No contract commitment

Bronze tariff

Silver

Top up +500€

  • Pay as you go
  • No minimum charge
  • No agent login charges
  • No contract commitment

Silver tariff

Gold

Top up +1000€

  • Pay as you go
  • No minimum charges
  • No agent login charges
  • No contract commitment

Gold tariff

 

Features

  • Real-time analytics
  • Statistic tools
  • Preview and predictive dialing
  • Your own caller ID
  • Call reporting available at any time
  • Call recording
  • Listen live
  • Live wall boards
  • Fully customizable agent screen
  • Supervisor live feeds
  • Scheduled callbacks
  • Visible callback lists
  • Disposition after every call
  • Set Advanced auto Disposition – send email, move data, specific date, time, agent callback…
  • Log in as agent, supervisor or Manager
  • Choose your dialer mode-predictive/progressive/preview
  • Broadcaster facility

Integration

  • Easy data import and export
  • Integrated  SMS
  • Integrated with existing phone lines
  • Integrated  CRM – manage leads in one system
  • Compatibility with external servers
  • APIs and webhooks

Integrated with

  • PCA Predict
  • Crafty Clicks
  • Twilio
  • Infobip
  • LimeLight CRM
  • Zoho CRM
  • Plecto
  • Intramanager


Start enjoying your freedom

Contact us now



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