VoIP industry has been growing in profitability and importance since the 1990s, accompanied by more efficiency and greater reach. Its market is becoming more attuned to its advantages, including new features, mobile VoIP and Unified Communications offerings.
VoIP has demonstrated its productivity advantages for small and medium-sized businesses. In fact, smaller companies are broadening their use of services associated with VoIP because it is becoming a less distinct service and increasingly part of an integrated offering that stretches to more advanced online collaboration facilities.
Mobile VoIP holds the possibility for some of the most aggressive growth in the sector: one of the most significant global VoIP trends has been the uptake in the technology in developing economies, where countries are moving quickly to mobile-based VoIP without needing to transition through existing fixed line infrastructure.
Last but not least the growth of VoIP in mobility — the use of VoIP to support the mobile workforce using 5G networks — has to be one of the most important.
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