How integrated VoIP and CRM can help entrepreneurs
Integration takes CRM and VoIP to a new level of service
Calls can be made directly from customer records. Customer service have a one-click connection to a customer while every piece of information about the customer is on screen. Calls are automatically registered, so a busy agent doesn’t have to make a note of the call.
Once you’ve analyzed the data collected, it can help you:
- Market better.
- Provide a faster, better customer experience.
- Understand customer buying habits.
- Make more sales.
- Improve customer retention.
- Develop new products and services.
- Effectively respond to dissatisfied customers.
- Complete mobility.
Megacall API & Integration department works with the sole aim to provide personalised solutions to each of our customers.
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