Let VoIP Analytics Help Your Business
Interesting article from Toolbox about the importance of VoIP Analytics:
Before implementing a voice over Internet protocol (VoIP) solution, you looked at feature lists, costs, and other purchase decision factors prior to procurement. One important facet of VoIP solutions that is often overlooked is the analytics capabilities of the system.
VoIP and unified communication (UC) systems can track a wide range of data, from the most common types of support inquiries to multi-channel call volume. The amount of business intelligence (BI) generated by these solutions allows you to streamline customer support operations, improve customer experience, and use your resources more effectively. When $41 billion is being lost each year by companies not providing adequate customer service, it’s important to use the BI you have available to improve the customer experience.
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