Terms and conditions

Megacall is a trading name of Phoenix Solutions SL

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Megacall’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Megacall’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

Terms of Service

All relevant laws, regulations, conditions and usage restrictions provided for in the applicable regulatory framework, included from the National regulatory authority in the country in which the numbers will be used and provisions in numbering plans.  Customers responsibility to abide by the specific usage restrictions and service conditions as may apply to the service and to the numbers in the country in which the customer intends to purchase the service. If at any time during the term of the agreement, customer is informed or information comes to its attention that it is or may be in violation of any legal or regulatory provision, it shall immediately take all appropriate steps to remedy such violation and comply with such law.

Customer’s business account is depleted and the customer fails to provide sufficient funds. Customer is obliged to comply with an order, instruction or request of a national regulatory authority, court, government emergency services organisation or any administrative authority.

If it needs to carry out emergency works to its network or services.

It has reasonable grounds to believe that the service is being used fraudulently or illegally.

Phoenix Solutions shall not be liable for any loss, damage or inconvenience suffered by customer as a result of any suspension made due to non compliance. Customer will in no event be entitled to any compensation should such suspension take place.

Free Trial Conditions

* Excluding Switzerland and Austria.

MegaPlans Conditions

Calling plan includes regular fixed line numbers and most mobile phones and subject to fair usage plan.

Fair Usage Plan

Phoenix Solutions’s fair usage policy (“FUP”) is designed to prevent fraud and abuse of our products.

The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

Other practices may be relevant in determining Legitimate Use and Phoenix Solutions reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Phoenix Solutions may at its option, terminate or suspend its relationship with you, and your use of any other Phoenix Solutions product immediately if it determines you are using the product contrary to this FUP.


Subject to this FUP, Phoenix Solutions unlimited subscriptions allow unlimited calls to landlines and most mobile numbers in the applicable subscription countries (excluding special, premium, service and non-geographic numbers) for the time period specified at the time of purchase. Destinations and terminating numbers can be changed at any time and without notice. Unknown/withheld calls are not supported. We deem fair usage of a customer per user not to exceed 1000 minutes per month.


If the goods ordered do not meet the expectations of the Client, they can be returned to Phoenix Solutions under the following conditions:

1- The product must be returned in perfect condition.

2- Any request to return goods must be made in writing within 14 calendar days after delivery.

3- Costs and risks of transport will be the responsibility of the Client.

4- Once received by Phoenix Solutions, the returned items will be checked thoroughly to ensure that the product, packaging and parts are intact.

5- No refund will be made if the goods returned have been modified, customized, altered, damaged or are incomplete.

Once this period is over, product are guaranteed for 2 years.

BBC - Comisión del Mercado de las Telecomunicaciones - Agencia Española de Protección de Datos -